Thank you for shopping with SmartRosie! We aim to provide a seamless shipping experience. Below are the details of our shipping policy to ensure clarity.
Order Confirmation
After placing your order, you will receive a confirmation email containing your order details and shipping information. Please verify the information (such as country, street number, and any additional instructions) carefully. If you notice any errors, contact us immediately. If you do not receive the confirmation email within 24 hours, please check your spam/junk folder, or get in touch with our customer support.
Shipping Information
Delivery Regions: We ship globally.
Shipping Providers: DHL, UPS, FedEx, EMS, YunExpress, Yanwen.
We strive to process and ship all orders within 1-3 business days of receipt. However, during peak seasons (holidays, promotions, etc.), processing times may be longer. Once your order ships, you will receive a notification email along with a tracking number.
Shipping Methods & Costs:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 6-20 business days | $8.99 USD (Free on orders over $39) |
| Express Shipping | 3-10 business days | $15.99 USD |
Please note that shipping times may be affected by customs clearance processes, peak seasons, or unforeseen circumstances. We work hard to ensure timely delivery, but delays beyond our control may occur.
Tracking Your Order
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number and the details of the carrier. Please allow up to 24 hours for the tracking information to be updated. You can track your order on the carrier’s official website using the provided tracking number or on our website.
If you encounter any issues with tracking, feel free to contact us at support@smartrosie.com. We’re here to help!
Delivery Issues
We take every precaution to ensure your order arrives in perfect condition. If your item is damaged during transit, please email support@smartrosie.com within 3 business days of receiving the package and include photos of the damage.
For any delivery issues (damaged, soaked, torn packages), we recommend documenting the issue with the delivery carrier upon receipt. This will help us resolve the issue more efficiently.
Changing Your Shipping Address
If you need to update your shipping address after placing an order, please contact us at support@smartrosie.com as soon as possible. We will do our best to accommodate changes before your order is shipped.
COVID-19 Notice
We are doing our best to ensure deliveries are made on time, but please be aware that some regions may still experience delays due to the ongoing impact of COVID-19. We appreciate your patience during these unprecedented times.
Important Notes
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- In the event of a force majeure (such as extreme weather), order processing and shipping times may be delayed.
- Orders will be shipped to the address provided at checkout. If a package is returned due to an incorrect or incomplete address, it will be re-shipped at your expense.
- Return shipping costs will be your responsibility if the return is not due to a quality issue with the product.