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Terms of use

We’re here to help! Whether you have questions, need assistance with an order, or want to share feedback, we’d love to hear from you.

1. General information

Welcome to the websites and applications provided by Smart Rosie. The following terms govern your access to and use of all Smart Rosie sites. By using the Smart Rosie sites, you confirm that you are of legal age to agree to these Terms of Use. If you are not, you confirm that you have obtained your parent’s or guardian’s consent to enter into these Terms of Use and that your parent or guardian agrees to these Terms of Use on your behalf. Violation of or failure to agree to these Terms of Use will render your access to and use of the Smart Rosie sites unlawful. These terms can be found where the relevant service is offered on the Smart Rosie sites or elsewhere and are incorporated into these Terms of Use by reference.

This website is managed by cleanrosie.com. Throughout the site, the terms “we”, “us” and “our” refer to cleanrosie.com. cleanrosie.com provides this website to you, the user, including all information, tools and services available on this site, conditioned upon your acceptance of all terms, conditions, procedures and notices stated here.

By visiting our site or ordering products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read our Terms of Service carefully before accessing or using our site. By accessing or using any part of the site, you agree to accept these Terms. If you do not agree to all of these terms, you may not access the site or use any services. If these terms of service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or applications which are added to the current online store shall also be subject to the Terms and Conditions (T&Cs). You can review the most recent version of the T&Cs at any time on our site. We reserve the right to update, change or replace these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to periodically check this page for changes. You will be deemed to have accepted the changes if you continue to use or visit the website after any changes are posted.

2. Your Use of the Smart Rosie Sites

You represent that the content and information you provide on or through the Smart Rosie Sites is accurate and complete. You are solely responsible for maintaining the confidentiality and security of your account, including your usernames and passwords. Smart Rosie disclaims any responsibility for any loss resulting from unauthorized use of your account or if you lose or share access to your device. Any agreement between you and the issuer of your credit card, debit card or other payment method will continue to govern your use of such payment methods on the Smart Rosie Sites. You are carefully informed that Smart Rosie is not a party to any such agreement nor is it responsible for the content, accuracy or availability of any method used for payment. Your user account may be restricted or terminated for any reason at our sole discretion. Except as otherwise provided by law, we may, at any time and without notice to you, (1) change, restrict access to, suspend or terminate the Smart Rosie Sites or any portion of the Smart Rosie Sites, and (2) charge, change or remove fees required to use any services, features or other content available through the Smart Rosie Sites or any portion of the Smart Rosie Sites.

3. Accuracy, Completeness and Timeliness of Information

We are not responsible for the accuracy, completeness or timeliness of any information provided on this website. The material on this website is for general information purposes only. It should not be relied upon as the sole basis for making decisions without consulting more accurate, more complete or more timely sources of information. Any reliance on the information provided on this website is at your own risk.

This website may contain certain historical information that may not be current and is provided for your reference only. We reserve the right to change the content of this website at any time, but we are under no obligation to necessarily update the information on our website. You agree that it is your own responsibility to monitor the changes to our website.

4. Products or services (if available)

Certain products or services may be available exclusively online through the website. These may only be available in limited quantities and may only be returned or exchanged in accordance with our return policy.

We make every effort to display our products as accurately as possible, for example, with the colors or images shown in the online store. However, we cannot guarantee that the colors that appear on your computer monitor will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis and have the authority to limit the quantities of any product or service we offer. All descriptions of products or product pricing are subject to change without notice and at our sole discretion. We may discontinue any product at any time. Any offer for any product or service made on this site is void unless approved.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the offer will be corrected.

5. Third-Party Links

Some content, products and services available through our Service may include third-party materials.

The links contained on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating, and are not liable for, the content or accuracy of such sites. We are not responsible or liable for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please read the third-party’s policies and terms carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

6. Placing an order

A. Acceptance of Orders and Billing
You are authorized to use any credit card or other means of payment provided by you. By providing us with payment information, you authorize us to store it and use it as a payment method for orders placed through your Smart Rosie.com account, including the Smart Rosie affiliated websites and properties accessed through your cleanrosie.com account details. By confirming your purchase at the end of the checkout process, you agree to accept and pay for the products and all applicable shipping and handling fees and taxes. You will not be charged for most orders until they are shipped.

Smart Rosie reserves the right to limit the quantity of items purchased per person, per household or per order for any reason, including without prior notice. We will attempt to notify you of such limits. Among other available measures, Smart Rosie has the right to limit or terminate your account, cancel or refuse orders if you violate or abuse Smart Rosie’s return policy.

B. Price information and availability
The selling prices of the products on Smart Rosie are indicated in euros and include VAT. Smart Rosie cannot confirm the price or availability of an item until after we receive your order. Errors in price or availability may appear on the Smart Rosie sites. Receipt of an order confirmation does not constitute acceptance of your order or confirmation of an offer to purchase a product. Smart Rosie reserves the right to cancel orders with errors in price or availability without further obligation to you, even after receiving an order or shipping confirmation from Smart Rosie. Smart Rosie may either ask for instructions or cancel your order and notify you of such cancellation, at its sole discretion.

C. Promotional Codes
Promotional codes are time-limited and may expire or be discontinued with or without notice. Promotional codes are void where prohibited by law. They may not be sold or otherwise transferred and are not redeemable for cash. We reserve the right to change or cancel promotional codes at any time and for any reason and to establish conditions for their use.

7. Delivery and Shipping

The products will be shipped, where applicable, to the address you provide, provided it is complete and complies with the shipping restrictions specified on the Smart Rosie pages. All transactions are based on a shipment contract, with risk of loss and title to the products passing to you upon delivery to the carrier. Please see Returns for shipping restrictions and estimated delivery times.

8. Promotions

Any sweepstakes, contests, raffles, surveys, games or similar promotions (collectively, “Promotions”) available through the Smart Rosie Sites may have their own rules that are separate from or in addition to these Terms of Use. If you participate in a promotion, please read the applicable rules and our Privacy Policy. If the rules of a promotion conflict with these Terms of Use, the promotion’s rules will govern.

9. Billing and Account Information

We reserve the right and have the authority to refuse any order that has already been placed. We may, in our sole discretion, limit or cancel the number of orders per person, household or order. These limits may also apply to orders placed by the same customer account or credit card, and/or to orders that use the same billing and/or shipping address. In the event of a change to or cancellation of an order you have placed, we will notify you via email and/or at the billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that we suspect may be placed by dealers, resellers, or distributors.

You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. When you register or place an order on the Site, your email address is collected. By default, you will be notified for promotions such as exclusive discounts and other information. You may also unsubscribe from our email messages at any time by clicking the link in the footer of the email. In order to use certain features or services, you must create a Smart Rosie user account (“User Account”), including setting a password. You may not use anyone else’s account or password. You are responsible for maintaining the security of your User Account and related information (including your password), and for all activities that occur under your User Account. Under no circumstances will we be liable for any loss, theft or fraudulent use of your user account.

10. Optional Tools

You may access third-party tools over which we neither monitor nor have any control nor influence.

By using this, you acknowledge and agree that we provide access to such tools “as is” without any warranties, representations or conditions of any kind and without any endorsement. We will not be liable for your use of optional third-party tools or for any damages related thereto.

We reserve the right to suspend or terminate your user account and/or cancel your order and/or terminate your service at our sole discretion. We may also suspend or terminate your account and stop shipments without notice if we believe that you have violated any applicable law or any part of these Terms and Conditions or any other risk control rules or have acted in a manner that is deemed inappropriate and detrimental to our interests.

In this case, any other linked accounts under your name will also be terminated, your order will be cancelled, or your service will be terminated. You may terminate your user account at any time and for any reason by following the relevant instructions on the Site or Apps, or by contacting us via “Contact Us”. We may, in the future, offer new services and/or features through the Site (including, the release of new tools and resources). Such new features and/or services will also be subject to these Terms of Service.

11. Comments, Feedback and Feedback from Customers

If you are invited or spontaneously submit contributions such as contest entries or send us creative ideas, suggestions, proposals, plans, or other materials in any form (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use such comments in any medium. We have no obligation or responsibility to (1) keep comments confidential, (2) pay any compensation for comments, or (3) respond to any comment.

We reserve the right to monitor, edit or remove content that we determine in our sole discretion are unlawful, abusive, threatening, defamatory, pornographic, obscene or otherwise objectionable or violates any intellectual property right or these Terms of Use.

You warrant that your comments do not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You agree that your comments will not contain libelous, unlawful, abusive or obscene material, or contain any computer virus or other malware that could affect the operation of the Service or any related website. You should not use a false e-mail address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any comments.

12. Personal Information

The submission of personal information through the Site is governed by our Privacy Policy. Please read our Privacy Policy.

13. Errors, Inaccuracies and Omissions

Occasionally there may be errors, inaccuracies or omissions in information on our site or in the Service that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, correct any inaccuracies, or change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, change or clarify information in the Service or on any related website except as required by law. The absence of a specified update or revision date in the Service or on any related website does not necessarily mean that all information has been updated or revised.

14. Warranty Statement, Limitation of Liability

We do not guarantee, represent or warrant that use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from use of the service will be accurate or reliable.

You agree that we may remove or discontinue the service at any time, without notice, for an indefinite period of time. You use the service at your own risk.

The services and products we provide to you through our website are provided “as is” and “as available” without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall we be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising out of your use of the service or any products provided through our website, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind arising out of the use of the service or any content (or product) posted, transmitted, or otherwise made available through the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

15. Indemnification

You agree to indemnify us against all damages, losses and expenses resulting from any claim or demand made by any third party, including your breach of these Terms and Conditions or any breach caused by a third party, and your violation of any law or the rights of a third party, resulting from reasonable attorneys’ fees.

16. Severability

If any provision of these General Terms and Conditions is held to be illegal, invalid or unenforceable, such provision shall remain in full force and effect to the extent permitted by applicable law. The inapplicable portion will be deemed severable from these terms, and such determination will not affect the validity and enforceability of the other provisions.

17. Termination & Account Closure

All obligations and liabilities of both parties incurred prior to the date of termination of this Agreement shall survive the termination of this Agreement.

The current Terms and Conditions shall continue to apply to both parties until the date of termination. You have the right to terminate these Terms and Conditions at any time by notifying us that you wish to stop using our Services or our Website.

If you breach any of the provisions of these Terms and Conditions or we determine that you have breached any of the provisions, we reserve the right to terminate this Agreement at any time without notice. In such event, you will be responsible for all payments due up to the date of termination, including payments made at the time of termination. You may be denied access to our Services (or any part thereof).

You may terminate your account registered with us at your sole discretion by notifying us of your desire to terminate via email, PROVIDED that at the time of your request to terminate, all existing orders have been fully processed. An existing order is considered fully processed when it (a) has been delivered, (b) has been cancelled before payment, or (c) has been returned in accordance with our return policy.

Please note that once your account is closed, you will no longer be able to:
(a) log in to our Sites as a registered user;
(b) access your orders via Track Order;
(с) view any comments you have posted on the Sites;
(d) use any unused coupons prior to your request for deletion or receive new coupons;
(e) request any personal information we have collected from you, as we will delete all personal information from our system, including but not limited to your personal information related to your orders, delivery address, purchase logs and shopping list;
(f) request a reinstatement of your account. However, you may re-create an account using the same email address, but without access to the personal information of the deleted account.

We assure you that we will not send you any newsletters or marketing emails after we have accepted and processed your cancellation request. During the transition period from when we process your request until we delete your personal information from our system, you will not receive any marketing emails from us.

Upon receipt of your account cancellation request, we will ask you to confirm in writing. Once we have ensured that you have fully understood the implications of your cancellation request, we will process your request within 14 calendar days and notify you of the outcome of your account closure by email. Thank you for your patience.

18. Complete Acceptance

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms govern your use of the Service and supersede all prior or contemporaneous agreements, communications and consultations between you and us. Any ambiguity in the interpretation of these Terms shall not be construed against the party drafting them.

19. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the country in which we operate.

20. Changes to Terms and Conditions

You can access the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to periodically check our website for any changes. Your continued use of or access to our website or service following any change to these terms and conditions will mean that you accept those changes.

21. Contact details

Please direct any questions about the terms and conditions to support@cleanrosie.com.

Company name: Smart Rosie.

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